FAQ

General Information

What is your return policy? Your satisfaction is our priority. You have 14 days from the delivery date to return any item. To start a return, please visit the dedicated section on our website and follow the step-by-step instructions.

How can I track my order? Once your package has been dispatched, we will send you an email with a tracking number. You can use this number to check the status of your delivery either on our portal or directly on the courier’s website.

Can I modify or cancel an order I have already placed? We process all orders very quickly, so we recommend contacting us as soon as possible regarding any changes or cancellations. Our team will do their best to find the most suitable solution for you.

Product Information

How do I choose the right size? Every product page includes a detailed size guide to help you select the best fit. We recommend checking it carefully before completing your purchase.

Is the product available in other colours? All available colour variations are displayed directly on the product page. If you cannot find the shade you prefer, feel free to contact us to ask about future availability.

Payment Methods

Which payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay.

Is it possible to pay in instalments? We offer the option to pay in instalments for selected purchases. Please check our website or contact customer support for further details.

Are my payment details safe? Security is 100% guaranteed. We use advanced encryption systems and certified payment gateways to fully protect your sensitive information.

Shipping & Delivery

What are the delivery times? Delivery usually takes between 4 and 7 working days, although times may vary depending on the destination and the chosen shipping method. For more information, please refer to our Shipping Policy.

Is shipping free? Yes, free shipping is included with all our orders.

Support & Contacts

How can I contact customer service? You can reach our support team via email at: 👉 Eterna.store@libero.it

Where can I leave feedback or suggestions? Your opinion is very valuable to us! You can leave your feedback via the "Contact Us" section of our website or by writing directly to: 👉 Eterna.store@libero.it